FAQ
Frequently Asked Questions (FAQ)
Shipping information:
What are the shipping options and delivery times?
- We offer various shipping options, varying in delivery time. Delivery is free for all orders. Processing times are estimated at 24 - 48 hours. Please allow approximately 8 - 14 business days for your product to be shipped and delivered! You will then immediately receive your track & trace number. You will find the exact information during checkout. Please note that delivery times may vary depending on your location.
What is your buyer guarantee:
What about the warranty on my purchase?
- Our buyer guarantee ensures that you are satisfied with your purchase. If there are any problems with the product or if it does not meet your expectations, please contact us. We aim to provide a suitable solution, such as a replacement or refund.
What payment options do you offer:
What are the available payment options?
- We accept various payment methods, including IDEAL, credit cards, PayPal and other common payment methods. During checkout you can see the available options and choose the one that suits you best.
What is your return and refund policy:
How do product returns and refunds work?
- Our returns and refunds policy is stated on our website. If for any reason you are not satisfied with your purchase, please follow the stated returns procedure. We aim to process your refund as quickly as possible. (Note: returns are subject to costs)
I accidentally provided the wrong address, what should I do:
I accidentally provided an incorrect delivery address, how can I correct this?
- Please contact us immediately if you have provided an incorrect delivery address. If the product has not been shipped yet, we can try to correct the address. If it has already been shipped, we may have to wait for the product to be returned before we can send it to the correct address.
Are you recruiting:
Do you have vacancies available?
- Yes, we are always looking for possible creative talents who are enthusiastic to fulfill Mizu Moda's mission with us. If you are interested, please contact us via our email: info@mizumoda.com
Is this website reliable:
Is this website legit?
We understand that purchasing online can sometimes be questionable, with companies not staying true to their customers. We want to assure you that we are 100% legit and committed to providing you with a trustworthy shopping experience. Here are some important reasons why you can trust us:
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Transparent about our mission: As mentioned in our About Us section, our journey began with the noble purpose of inspiring individuals to live healthier, more confident lives. We are proud of our mission and fully support it.
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Verified Company: We are a registered and legally recognized company. You can verify our credentials with the relevant authorities, and our contact details can be easily found on our website.
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Customer Reviews: Check out the reviews and testimonials from our satisfied customers. Their positive feedback says a lot about our commitment to quality and customer satisfaction.
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Secure payment options: We attach great importance to the security of your financial information. Our website uses industry standard encryption technology to protect your payment information, ensuring a secure transaction process.
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Easy Communication: We maintain open lines of communication with our customers. If you have any concerns or questions, our customer service team is ready to help you quickly.
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Returns and refunds policy: We have a clear and fair returns and refunds policy. If for any reason you are unhappy with your purchase, we provide a hassle-free process to address your concerns.
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Community Involvement: We are actively involved in our community through social media, newsletters and events. This interaction promotes trust and a sense of connection among our customers.
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Real product images: We provide high-quality images and detailed descriptions of our products so you can make informed decisions about your purchases.
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Privacy Commitment: Your personal information is treated with the utmost care and privacy. We have a strict privacy policy to protect your data.
Contact us:
- E-mail: info@mizumoda.com
- We will reply within 24 hours.
Address: Amsterdam, The Netherlands